Privacy Policy

Privacy Policy of MEDIOLAS FZCO

MEDIOLAS FZCO (“we”, “us”, “our”) is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or contact us.

1. Data We Collect

We may collect the following categories of personal data:

1.1. Data Provided Directly by Users

When you submit information through our website forms, we may collect:

  • First name

  • Last name

  • Email address

  • Phone number

  • Postal address

  • Any information voluntarily submitted

1.2. Automatically Collected Data

Our website uses cookies, pixels, and tracking technologies such as:

  • Facebook Pixel

  • Google Analytics / Google Ads

  • TikTok Pixel

These tools may collect:

  • IP address

  • Device identifiers

  • Browser type and operating system

  • Pages visited & actions performed

  • Time spent on pages

  • Referrer URLs

  • Interaction with ads and website content

2. Purposes of Processing

We process your personal data for the following purposes:

2.1. Service & Communication

  • Responding to contact requests

  • Providing information or support

  • Managing requests submitted through forms

2.2. Website Optimization & Analytics

  • Analyzing website traffic

  • Improving performance and user experience

  • Monitoring technical functionality

2.3. Marketing & Advertising

(Only when applicable and based on user consent)

  • Running advertising campaigns

  • Remarketing and behavioral targeting

  • Measuring ad performance

2.4. Legal Compliance

  • Complying with applicable laws and regulations of the United Arab Emirates

  • Responding to lawful requests from authorities

3. Legal Basis for Processing

As a company established in the United Arab Emirates (UAE Free Zone), we process data in accordance with the applicable UAE data protection principles, including:

  • Collecting personal data fairly and lawfully

  • Using data only for the purposes communicated to the user

  • Keeping data accurate and up to date

  • Retaining data only as long as necessary

  • Protecting data from unauthorized access or misuse

When required, we rely on user consent, especially for marketing communications and non-essential cookies.

4. Data Retention

We retain your personal information only as long as necessary for the purposes for which it was collected. Typical retention periods include:

  • Contact form data: up to 24 months

  • Marketing-related data: until consent is withdrawn

  • Analytics data: according to Facebook, Google, and TikTok retention schedules

  • Legal or compliance documentation: as required by UAE regulations

After this period, data is deleted or anonymized.

5. Data Security

We adopt all reasonable and practical measures to secure your personal data, including:

  • Secure servers

  • Encrypted connections (HTTPS)

  • Limited access to authorized personnel

  • Firewalls and monitoring systems

  • Secure deletion procedures

Although we implement robust security measures, no method of transmission or storage can guarantee absolute security.

6. User Rights

Depending on local regulations and the nature of your interaction with our website, you may have the following rights:

6.1. Right of Access

You may request confirmation of whether we hold personal data about you and obtain a copy.

6.2. Right to Correction

You may request correction of inaccurate or incomplete information.

6.3. Right to Deletion

You may request deletion of your personal data when:

  • It is no longer needed

  • You withdraw consent

  • Retention is no longer justified

6.4. Right to Object

You may object to:

  • Marketing communications

  • Use of your data for purposes not initially communicated

6.5. Right to Withdraw Consent

You may withdraw consent for marketing or optional cookies at any time.

To exercise your rights, please contact us using the details below.

7. Cookies and Tracking Technologies

Our website uses:

  • Essential cookies (required for operation)

  • Analytics cookies (Google Analytics)

  • Marketing cookies (Facebook & TikTok Pixel)

  • Functionality cookies (user preferences)

Where applicable, you may control cookies via:

  • Browser settings

  • Cookie banner preferences

  • Third-party opt-out tools

A full Cookie Policy is available separately.

8. Sharing of Personal Data

We may share your data with:

  • Website hosting providers

  • Analytics and advertising platforms

  • Customer service tools

  • IT and security service providers

We do not sell or disclose your personal data for purposes unrelated to our business.

When data is transferred internationally, appropriate safeguards are applied.

9. International Data Transfers

Some service providers (e.g., Google, Meta, TikTok) process data outside the UAE.
Where applicable, appropriate measures are taken to ensure safe and compliant data transfers.

10. Contact Information (Data Controller)

For any questions, requests, or to exercise your privacy rights, contact:

MEDIOLAS FZCO
License No.: 24358
Email: info@mediolasfzco.com
Location: Dubai Silicon Oasis
United Arab Emirates

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Legal changes

  • Operational adjustments

  • New technologies